Question 1

How does a homeowner inquiry start?

Accepted Answer

A homeowner starts from a contractor’s public RafterCue page, shares what is happening with the project, and leaves contact details plus a preferred time to connect. The goal is to give the crew enough context to respond to the actual job instead of making them reconstruct the request from a missed call or a vague form fill.

Question 2

What happens after I submit a project inquiry?

Accepted Answer

RafterCue is designed to acknowledge the inquiry quickly and pass the project context to the contractor. From there, the crew can review the lead, follow up with the right questions, and move toward an estimate conversation. A fast acknowledgment is not the same as an estimate: the contractor still needs to confirm scope, timing, and the best next step for the work.

Question 3

How quickly will I hear back?

Accepted Answer

The RafterCue flow is built for a fast acknowledgment so your request does not disappear into a queue. If you want to speak directly with RafterCue, the team’s public contact commitment is a human response within one business day. The contractor’s own estimate response depends on that crew’s availability, review of your project, and confirmation of the next step.

Question 4

Can I book an estimate online?

Accepted Answer

Yes. When a contractor enables booking, their public page can send you to /book/[contractor] to request an estimate conversation. You can choose the consultation type the contractor offers—on-site, virtual, or phone—and select from the availability they have configured. The requested slot is not final until the contractor confirms it.

Question 5

What project details should I include?

Accepted Answer

Share the type of home-service work, what you are seeing or planning, the property or service-area context that matters, and any timing constraints. Include the best contact details and when you prefer to hear back. Specific context helps the contractor decide whether to ask a follow-up question, schedule an estimate, or point you to the right next step.

Question 6

What does RafterCue capture from a lead?

Accepted Answer

RafterCue keeps the useful context together: the homeowner’s project needs, contact details, preferred contact timing, where the lead came from, and the lead’s current status. That gives the crew a qualified opportunity to work instead of another raw inquiry to chase without context.

Question 7

Where do estimates get booked?

Accepted Answer

Estimates are requested from the contractor’s public RafterCue booking page. The contractor controls the availability and the consultation choices shown there, so there is no universal appointment window promised across every crew. Homeowners request a slot, and the contractor confirms whether it works.

Question 8

What tools does the RafterCue app demonstrate?

Accepted Answer

The app brings the operating pieces into one workflow: website and lead-source context, AI phone and web answering, a lead inbox, follow-up work, estimate booking, review requests and review management, and reporting. The point is to make the path from first inquiry to booked conversation visible to the crew.

Question 9

Does RafterCue replace the contractor’s estimate process?

Accepted Answer

No. RafterCue helps capture, qualify, follow up with, and book the opportunity. The contractor still owns the estimate conversation, scope review, pricing, appointment confirmation, and the decision about how to serve the homeowner.

Question 10

How can a contractor talk with RafterCue?

Accepted Answer

Use the contractor application or contact path to share what is getting stuck today—being found, getting calls answered, following up, or booking estimates. RafterCue can then talk through the workflow that fits the crew instead of promising a one-size-fits-all appointment or integration.

The questions that come up before the next estimate.

Bring the messy part of the process to the table.